Shipping policy

At Items Online, we strive to provide fast, reliable, and affordable shipping options to our customers in the UK.

Shipping Methods and Rates

We offer standard shipping within the UK via Royal Mail. Shipping rates are calculated based on the weight and destination of your order and will be displayed at checkout.

Estimated Delivery Times

Orders are typically processed and shipped within 3 - 5 days, and delivery times vary depending on your location and the shipping method selected at checkout. You can expect to receive your order within 5 business days.

Please note that delivery times may be longer during peak holiday seasons or due to unforeseen circumstances such as weather or carrier delays.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number so that you can track your package online. You will receive an email with the tracking information, and you can also access it by logging into your account on our website.

International Shipping

At this time, we do not offer international shipping outside of the UK.

Shipping Address Changes

If you need to change the shipping address for your order, please contact us as soon as possible at info@itemsonline.co.uk. We will do our best to update the shipping address before the order is processed, but we cannot guarantee that changes can be made once the order has been shipped.

Shipping Errors or Damaged Items

If you receive an incorrect or damaged item, please contact us immediately at info@itemsonline.co.uk. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@itemsonline.co.uk.